At Allen Apparel, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely satisfied with your purchase, we're here to help. Please review our refund policy below:

1. Returns Eligibility:

   • Returns are accepted within 30 days from the date the item was delivered to you.

   • To be eligible for a return, your item must be unused, and in the same condition that you received it.

2. Refund Process:

   • To initiate a return, please contact our customer service team at nathaniel.allen@allenapparel.store to receive authorization and instructions on how to return your item.

   • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

   • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within so many business days.

3. Exclusions:

   • Personalized or customized items are exempt from being returned unless they arrive damaged or defective.

   • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately upon receipt of the item.

   • We may require photo evidence of the damaged or defective item before authorizing a return.

   • Once the return is authorized, we will provide instructions for returning the item and may offer a replacement or refund.

5. Contact Us:

   • If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at [contact email/phone number].

By purchasing from Allen Apparel, you agree to abide by the terms and conditions outlined in this refund policy. We reserve the right to update or modify this policy at any time without prior notice.